Web Services
Hosting, support & maintenance
The website is often the most visible and accessible point of contact a company or organisation has with its customers or users. Ensuring the website maintains excellent up time, responds to queries quickly, is kept up to date and secure, and delivers accurate reports on key metrics has never been more important.
Support SLA
We can support your web infrastructure in a number of ways, designing a custom support Service Level Agreement (SLA) tailored to your needs. All maintenance SLAs have a dedicated account manager to provide a familiar point of contact, support services we provide for companies and public organisations include:
- Web hosting
- Problem resolution
- Dedicated account manager
- Backup/recovery (hourly back up cycles)
- Server patching
- Platform support and upgrades
- Training (CMS, Analytics, Reporting etc)
- Dedicated monthly bank of support hours
- Agreed service support response times
- New feature project management
- Web content change requests